'A Term Paper on an Analysis on the Comparison\r'

'This report, an analysis on the comparing of guest satisfaction amidst Grahame mobilise & axerophthol; Bean homogeneous has been prep atomic summate 18d to fulfill the uncomplete requirement of ABA program. While preparing this report, I had bully fortune to consume an in accord loveledge of activities, especi in ally on the inquiry ruleology . This report brings helps to develop our taking into custody slightly formulating hypotheses, testing hypotheses. At beginning(a) we check 50 heaps person selective information thusly find out the node of the bed covering ; bankrolling. Hen we comparison of the node satisfaction. This enquiry improves our fri overthrowship, skills ; ability. In ABA program on the course BUS 405 investigate methodological analysis for Business is precise important affairs. Students know about the research. Knowledge of research not only helps one to look at the available information In sophisticate and creative ways in the fast gl obal environment that commercial go-ahead hie but this knowledge identicalwise helps In new(prenominal) ways. Modern technology has do research an excellent and a relatively smooth process.Today a personal calculating machine with a modem or both style to an net income linkup places one deep d ingest easy reach of knowledge of what possibility in the global environment. Technology has facilitated the research process and decision making. 1. 2 nonsubjective * To pick up the satisfaction level To Identify the average expenditure * To identify the sum level * To identify the average per trice beef charge of BAL ; curtain raising connection to indorsers opinion * To identify ; analysis that expeditious bring forward is playing a earthshaking role in the economic exploitation of Bangladesh. . 3 Methodology Methodology is very important : useful thing in a report. Methodology is a guidepost system for salving a hassle with specific components. Such us phases, task, Method, techniques ; tools. in that respect argon devil ascendants of selective information solicitation: * Primary sources there argon some(prenominal) method of compendium data : The ceremonial occasion method is the mostly commonly employ method in studied relating to behavioural sciences. In a way we all observe things a exposit us, but this phase observation is not is scientific observation.Observation becomes a scientific tool and the method of data collection for the researcher when it serves a develop research purpose is systematically mean and recorded and is subjected to checks and controls on validity spate reliability. 2. Interview The interview method of collecting data involves presentation of oral exam †communicative stimuli and reply in terms of oral †verbal responses. This method crumb be used by means of arsenal interviews. 3.Through questionnaires The method of collecting data by poster the questionnaires to answerings is most extensively employed in assorted economic and line of products surveys. The merits claimed on behalf of this method atomic number 18 as keep an eye ons: a) there is low cost even when the world so large and is astray permeate geographically b) It is free from the bias of the interviewer: answers ar in respondent own words, c) Respondents wipe out adequate sequence to give strong thought out answers. D) Large stype Ales keep be made use of and frankincense the results bed be made to a greater extent dependable and reliable. 4. Through the schedulesThis method of data collection is very much like the collection of data through questionnaire with shortsighted difference which lies in the fact that schedules are being filled in by the enumerators who are specially appointed for purpose. These enumerators along with schedules go to respondents put to them the questions from the Performa in the monastic order the questions are listed and record the replies in the power meant of the resembling Performa. Ins certain situation schedules whitethorn be handed over the respondents and enumerators may help them in recording their answers to various questions in the said schedules.Enumerators explain the aims and object lenss of the probe and in like manner remove the difficulties which any respondent may feel in understanding the implications of a particular question or the definition of archetype of difficult terms. 5. give-and-take with the officer with the officer of BAL ; hurly burly * auxiliary sources 1. Annual report of BAL ; breaking 2. confused document s from BAL ; GAP 3. distinguishable websites, books 4. Internal record 1. 4 range of mountains . This report, an analysis on the comparison of customer satisfaction among Grahame Phone ; Beanlike. T has been prepared to fulfill the partial skill of ABA program. While preparing this report, I had great opportunity to fuck off an in depth knowledge of activities, especially on the research methodological analysis . This report brings helps to develop our understanding about formulating hypotheses, testing hypotheses. At commencement exercise we collect 50 peoples person data because find out the customer of the gap &type A; bankrolling. Then we comparison of the customer satisfaction. This research improves our knowledge, skills & axerophthol; ability. Important things. 1. limitation On the way of the report, an analysis on the comparison of customer satisfaction juvenile Grahame Phone & Beanlike, I confront the following problems, which may be termed as the limitations of the study. The major limitations of this study are give as follows I. There were some restrictions to have access to the information confidential by concern people ii. Some of the people undersidenot handle their actual information. Iii. I have no proper experience to do this kind of report. So, inexperience creates obstacle to follow the systematic and logical research methodolo gy.Part: 2 Overview of the cellular phone Industry 2. 1 history of the industry Grahame phone: gramophone, full(a)ly cognise as GAP, is the leading telecommunications aid provider in Bangladesh. With more(prenominal) than 32 jillion subscribers (as of June 2011) gramophone is the largest cellular factor in the farming. It is a Joint risk enterprise between Telethon and Grahame Telecoms Corporation, a non-profit infant concern of the internationally acclaimed micromanage organization and fraternity development bank Grahame Bank. Telethon, the largest telecommunications company in Norway, owns 55. % shares of gramophone, Grahame Telecoms owns 34. 2% and the remaining 10% is in public held. acoustic gramophone was the prime(prenominal) company to shut in GSM technology in Bangladesh. It also ceremonious the archetypical 24-hour Call Center to swear its subscribers. With the motto Stay Close, pleadd oddment of gramophone is to provide affordable call in set to th e replete(p) population of Bangladesh. The idea of providing normal officious phone access end-to-end Bangladesh, including its rural areas, was originally conceived by organise quadric surface, who is presently the founder and director of conducting wire Center for Development and Entrepreneurship at MIT.He was shake by the Grahame Bank microcircuit impersonate and envisioned a business forge where a cell phone can revere as a source of income. After leaving his Job as an investment banker in the United States, Quadric traveled back to Bangladesh, afterwards confluence and successfully raising money from newfangled York gripd investor and philanthropist Joshua Mailman, and worked for trey days gaining support from various organizations including Nobel Peace assess laureate Muhammad Yuans of Grahame Bank and the Norwegian telephone company, Telephone was finally successful in forming a consortium with Telethon and Grahame Bank to attain gramophone.Quadric remained a shareholder of acoustic gramophone until 2004. gramophone received license for cellular phone cognitive process in Bangladesh from the Ministry of Posts and Telecommunications on November 28, 1996. Gramophone started operations on houseed a officious-to- rambling connectivity (widely known as GAP-GAP connection), which created a lot of warmth among the users. It became the first actor to reach the million subscriber milestone as around as ten million subscriber milestone in Bangladesh. November 28, 1996: Gramophone Ltd. true cellular license by the Ministry of Posts and Telecommunications of Bangladesh.March 26, 1997: Gramophone launched its service on the Independence twenty- quartet hours of Bangladesh. June 1998: Gramophone started its run in Chitchatting, the s largest metropolis and the port city of Bangladesh. cellular telephone to cell insurance insurance coverage between Dacha-Chitchatting was established. 1999: Gramophone started its service in Chula, the in dustrial city of Bangladesh. Also cell to cell coverage between Dacha and Chula brought a number of opposite districts under coverage. 2000: Gramophone started its services in Rajahs, the education city of Bangladesh.Service also started in Sylphs and Barista and thus all six divisional head quarters got the cellular profits coverage for the first time Bangladesh. August 2003: Gramophones subscribes plate has become more than one million. Gramophone became the first operator in the demesne to reach the million subscribers. November 2005: Gramophone registered more than 5 million subscribers. November 5, 2006: Gramophone crosses the 10 million subscriber mark after almost ten years of operation. family 20, 2007: Gramophone reaches 15 million subscribers mark.June 2008: Gramophone reaches 20 million subscribers bourne. On the November 16, 2006 GAP formally changed its logo to match its image company Telethons logo. According o GAP the new logo symbolizes trust, reliability, fl avor and ceaseless progress. The unwrap Gramophone was kept as part of the new identity because the name Gramophone carries with it all of the heritage, success and determine of the companys past, added the then CEO of Gramophone Erik As. Bankrolling: Bankrolling is the flake largest cellular service provider in Bangladesh after Gramophone.As of November, 2009, Bankrolling has a subscriber composition of 12. 99 million. It is a wholly own subsidiary of Rococo Telecoms. Bankrolling had 1. 03 million connections until December, 2005. The number of Bankrolling users increased by 257 per cent and stood at 3. 64 million at the end of 2006, making it the fastest growing operator in the world of that year. In August, 2006, Bankrolling became the first company to provide free in(prenominal) calls from BUTT for both postpaid and postpaid connections. On August 20, 2008, Bankrolling got past the landmark of 10 million subscriber base.Sheep Telecoms(Pat Ltd)-after public lecture lots- finally was granted license in 1989 to operate in the rural areas of 199 piazzas. later on it obtained GSM license in 1996 to extend its business to cellular industrious, radio telephone services. It launched operation in the last quarter of 1997 as a Bangladesh-Malaysia Joint venture. In July, 2004, it was report that Egypt based Rococo Telecoms is set to get the Malaysian stakes in Sheep Telecoms through a hush-hush deal, as Sheep had failed to overwork the business potentials in Bangladesh mainly referable to a chronic feud between its Malaysian and Bangladesh partners.An agreement was reached with Rococo deserving IIS$25 million was finalized in secret. The bargain has been kept secret for legal reasons, considering dealings was the Joint venture agreement between the Bangladesh and the Malaysian ratters, which dictates that if any party sells its Sheep shares, the other party volition enjoy the first right to buy that. Integrated function Ltd. (SSL), the Bangladesh pa rtner, was being ‘officially shown as purchasing the shares held by Technology Resources Industries URI) of Malaysia for $15 million.SSL then paid another $10 million to Standard Chartered Bank to compensate Sabas liabilities. In family line, 2004, Rococo Telecoms Holdings purchased 100% of the shares of Sheep Telecoms (Pat. ) hold in (â€Å"Sheep”). It was acquired for IIS$60 million. Sheep had a base of 59,000 users, of whom 49,000 were unvarying when it was sold. Afterward it was re- bulls eyeed and launched its services under the â€Å"Bankrolling” scratch on February 10, 2005. Bankrolling;s license is a nationwide 15-year GSM license and will plump in November, 2011. In March, 2008, Sheep Telecoms (Pat. Limited changed its name as Rococo Telecoms Bangladesh Limited, matching its invoke company name 2. 2 electric charge & vision of the companies Mission & vision of GAP: The gramophone Ltd aims at providing reliable, widespread, convenient mob ile and cast stiff telephone services to the people in Bangladesh irrespective of where they live. Such services will also help Bangladesh keep whole tone with other entries including those in south Africa piece and reduce her existing disparity in telecoms services between urban & rural area. To be leading provider of telecommunication services with satisfied customers and share holder and enthusiastic employees. ” Mission & vision of BAL: Bankrolling aims to understand peoples of necessity outstrip and develop appropriate communication services to improve peoples flavor and make it simple. every our work is aimed towards meeting our vision. all(a) members of the bankrolling family are highly passionate individuals, fully attached to achieving the vision that we have set ourselves. Our customers require matter most to us- making their life simple and improving it is all we wish.To encounter our vision is achieved, we have set ourselves a few values, we want t o be: satisfying Forward, Reliable, Innovative, Passionate. All the bankrolling family members have one thing in common- a passion to serve. We want to go that extra mile, so that you can have the best possible service. bound in the future of Bangladesh. 2. 3 grocery store invention Market invention of GAP: According to Gramophone, it has so far invested more than flitter 10,700 core (USED 1. 6 billion) to pass water the engagement infrastructure since 1997.It has invested over BAT 3,100 core (USED 450 million) during the first ternion quarters of 2007 while BAT 2,100 core (USED 310 million) was invested in 2006 alone. Gramophone has built the largest cellular profit in the country with over 10,000 base stations in more than 5700 locations. Presently, nearly 98 percent of the countrys population is in spite of appearance the coverage area of the Gramophone network. The entire Gramophone network is also bunt/GAPS enabled, allowing access to dial-up quality speed net and da ta services from anywhere within the coverage area. There are mensesly nearly 3 million brink/GAPS users in the Gramophone network. Market invention of bal: Bankrolling offers a wide range of products and services to suit the needs of the dedicated enterprise relationship manager who provides them with personalized customer care round the clock. Other benefits of enterprise include customized computer softwares with mesmerizing call charges and connection price, enterprise SMS broadcast, enterprise short code, international roaming, missed call alerts, free voice mail retrieval, autotype and data service, call conferencing, special offer for family members and many more. It was first launched in December, 2006.The veritable boxs are: * enterprise corporate; targeted at the corporate segment * enterprise see; targeted at the SEEM segment * enterprise personal Prior to the launch of Bankrolling enterprise, Bankrolling served the business clientele through a confusable platfor m named Bankrolling professional. 2. 4: Products diethylstilbesterolcription: Gramophone was the first operator to introduce the pre-paid mobile phone service in Bangladesh in September 1999. It offers the pre-paid subscription under the name lite Prepaid which is currently called â€Å"shoji ,Bond ,Upon, smile, sponsor, Business radical prepaid”.Besides shoji, Bond, Upon, smile, sponsor, Business Solution, Gramophone also offers a youth based mobile to mobile connectivity within Bangladesh named deduce. Gramophone also offers postpaid mobile service. Explore paid is the name of its post paid service. profits: Gramophone provides internet service in its coverage area. As it has EDGE/GAPS enabled network, any subscriber can access to internet through this network. Gramophone was the first mobile operator in Bangladesh to offer EDGE services to its subscribers. Bill Pay: A service to enable users to pay their benefit bills Electricity/Gas through mobile.Cell carnival : Se rvices to enable users sell or buy products through mobile or internet. Various other services like Stock Information, Instant Messaging, SMS Based Alerts/ Services, Voice-based Services, Downloads, Music, cricket Updates, Web SMS, Mobile Backup and so on Bankrolling currently offers two prepaid plans. All the prepaid plans come in two phases-?Standard and MM. All connections provide GAPS to subscribers. Des, with the slogan Eek Des Eek Rate! (means one country one rate! ), is one of the cheapest prepaid plans in the country by tariff. Users of Des can call any mobile operator at 0. Take during 12 AM to 5 PM. It also has three yellowish brown numbers. Des was launched on September 14, 2006. Des rang is launched as a brand extension to enrich the brand of Des. Rang is a Bengali word which means color. It is introduced with the block phrase-?Ranging Din Pan Jawbone (misdemeanors your life. ). This incase is beneficial for customers who mainly make calls to their own network and ar e heavy SMS users. It offers four on-net cull out numbers, but no off-net Fan number. Regular prepaid was the first package Bankrolling had to offer. It is currently unavailable in the market. Ladies, first! Tit the slogan Shampooer Network (means network of relationships), was tailored for women. It was launched on September 3, 2005. It had introduced 1 second pulse for the first time in the prepaid market. It offered four Fan numbers. It is currently unavailable in the market. Be linked! Was launched on November 16, 2005. It was later interpreted over by Des package as all thebe linked! Customers were mechanically migrated to Des. Currently there are three postpaid plans from which is a subset of much large Bankrolling enterprise. All packages come with T&T local, NOD KIDS and e-KIDS connectivity.Part: 3 Research Methodologies . 1 Review of literature * To turn up a familiarly with a torso of knowledge and establish credibility. * To know the street of prior research and how a current research project link to it. To mingle and summarize what is known in an area. * To learn from others and stimulate new ideas. * Identification of uncertains. * Helps in underdeveloped theoretical modelling. 3. 2 find variables Simply defined, variable is a opinion that varies. The values can differ at various times for the same object or person, or at the same time for diametrical object or persons. There are two types of concepts.These are: Concept refers to a fixed phenomenon * Concepts that those varies in quantity, Intensity or amount The second type of concept and measure of concept are variable. Because variable represents a quality that can exhibit difference in value, usually magnitude or strength, it may be said that a variable generally is anything that may assume different numerical or categorical values. For mannikin: * Gender(male, female) * Marital status (Married, Unmarried ,widowed ,Divorced) * Family income * positioning toward women empower ment(highly favorable-highly unfavorable) There are several types of proteans.There are: Dependent Variable * Independent Variable * Continuous Variable * Discontinuous Variable * Moderating Variable * Intervening Variables * smart Variables * Relationship Among Variables 3. 3 Constructing theoretical framework The theoretical framework is the foundation on which the entire research project is based. It I logically developed, described and elaborated network of associations among the variable deemed relevant to the problem situation and identified through such processes as interviews, Observation and literature survey. Experience and cognizance also guide in developing the theoretical framework.The components of the theoretical framework: 1 . The variables considered relevant to the study should be distinctly identified and labeled in the discussions 2. The discussions should state how two or more variables are related to one another This should be dome for the important directi on of the relationships can be theorized on the basis of the conclusion s of previous research, then there should be an indication in the discussions as to whether the relationships would be positive or negative. 4. There should be a clear score of why we would expect these relationships to exist.\r\n'